Terms and Conditions

Terms and Conditions

Welcome to LuminousCullinary. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of any products from our online store. By browsing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before completing any transaction.

1. About Us & Store Information

  • Trading Name: LuminousCullinary

  • Physical / Service Address: 12 Louw Street, Bethlehem, Free State, 9701, South Africa

  • Contact Email: luminouscullinary@outlook.com

  • Telephone : +27 66 512 3509

     

LuminousCullinary operates an online retail store offering ring lights for your photography, videos, beauty content and everyday creativity to customers within the Republic of South Africa.

2. Website Use & Account Responsibilities

  • Lawful Use: You agree to use this site strictly for lawful purposes and in a manner that does not infringe the rights of or restrict the use of this website by any third party.

  • Accuracy of Information: When placing an order, you warrant that all details provided (including your name,delivery address, contact number, and payment information) are accurate and current.

  • Account Security: If you create an account, you are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at luminouscullinary@outlook.com if you suspect any unauthorised access or breach of your account.

3. Product Descriptions, Demonstrations & Specifications

  • Descriptions: We make every effort to display product dimensions, capacities, materials, specifications, and finishes as accurately as possible.

  • Demonstration & Styling Items (Important Disclaimer): Certain product images may include food items,ingredients, countertops, appliances, or additional props to illustrate functionality and scale. Unless explicitly stated in the product description, only the specific item named in the listing is included in your purchase.

  • Suitability & Specifications: Please review product dimensions, care instructions, and heat/appliance compatibility  prior to placing an order. If you are unsure about specifications,please contact us before purchasing.

4. Pricing & Payment

  • Currency: All prices displayed on the website are quoted in South African Rand (ZAR).

  • Taxes & Delivery Fees: The final order total—including item prices, applicable taxes, and delivery/courier fees—will be clearly calculated and displayed at checkout before you submit your payment.

  • Payment Gateways: We accept payment methods provided through our secure third-party payment gateways at checkout (such as PayFast, Ozow, Yoco, or card facilities). Orders will only be processed upon receipt of verified payment authorization.

  • Pricing Errors: In the event of an obvious, inadvertent technical error resulting in an incorrect price being displayed, we will notify you as soon as reasonably possible. In accordance with the Consumer Protection Act (CPA), we will give you the option to either confirm the order at the corrected price or cancel the order and receive a full refund.

5. Orders & Product Availability

  • Order Confirmation: After placing an order, you will receive an automated order confirmation via email. This acknowledgment confirms receipt of your order request.

  • Contract Formation: A binding agreement of sale is concluded once payment is cleared and the order has been processed for dispatch.

  • Stock Availability: All items are subject to stock availability. If an item you ordered is out of stock or cannot be fulfilled, we will notify you promptly and process a full refund.

6. Delivery, Shipping & Inspection

  • Delivery Scope: Deliveries are handled by third-party courier services across South Africa.

  • Shipping Rates & Options: Available delivery services and exact charges are displayed during checkout and governed by our Shipping & Delivery Policy (currently R100 Standard Delivery, Free Standard Delivery on qualifying orders of R770 or more, and R150 Express Delivery where available).

  • Receipt & Inspection: Upon receipt of your package, please inspect the contents. If a parcel arrives damaged in transit, incomplete, or with an incorrect item, please contact us as soon as you discover the issue at luminouscullinary@outlook.com with your order number and photographs (if available) so we can arrange the appropriate remedy. Prompt reporting helps us resolve courier claims quickly, though delays in reporting do not remove or limit your statutory rights.

7. Returns, Refunds & Cancellations Our returns, cancellations, and refund procedures operate in full accordance with the South African Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA), as detailed in our Returns, Cancellations & Refunds Policy:

  • 7-Day Online Cooling-Off Right (ECTA Section 44): Where Section 44 of ECTA applies (and subject to statutory exclusions under Section 42(2), such as foodstuffs, custom-made goods, or unsealed hygiene-sensitive items), you may cancel your online purchase without giving a reason and without penalty within 7 days after receiving the goods. You are responsible for the direct cost of returning the goods to our Bethlehem address, and we will refund all payments received within 30 days of cancellation.

  • Defective, Unsafe, or Unsuitable Goods (CPA Sections 55 & 56): Goods that fail to meet the standards in Section 55 of the CPA may be returned within 6 months of delivery without penalty and at our risk and expense. You may direct us to repair, replace, or refund the defective goods in accordance with Section 56. This implied warranty does not cover normal wear and tear, intentional misuse, accidental damage after delivery, or failure to follow care instructions.

8. Privacy & Personal Data We respect your privacy. Any personal information collected during your visit or checkout process is processed in compliance with the Protection of Personal Information Act (POPIA) and is governed by our Privacy Policy. We do not sell your personal data to third parties.

9. Limitation of Liability To the fullest extent permitted by South African law:

  • LuminousCullinary shall not be liable for indirect, incidental, or consequential damages resulting from the use or inability to use our website.

  • We are not liable for damage caused by improper use, overheating, unauthorized modification, or failure to follow care and safety instructions for culinary and kitchenware products.

  • Nothing in these Terms limits, excludes, or restricts any mandatory consumer rights or remedies under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

10. Governing Law & Dispute Resolution These Terms and any separate agreements whereby we provide you goods shall be governed by and construed in accordance with the laws of the Republic of South Africa. In the event of any complaint or dispute:

  1. Please first contact our support team at luminouscullinary@outlook.com so we can work toward a prompt,amicable resolution.

  2. If the matter cannot be resolved directly, you retain the right to approach the Consumer Goods and Services Ombud (CGSO), the National Consumer Commission (NCC), or a court of competent jurisdiction in South Africa.

11. Customer Support & Contact Details For customer support, order updates, or legal inquiries, please contact us:

  • Trading Name: LuminousCullinary

  • Email: luminouscullinary@outlook.com

  • Physical & Service Address: 12 Louw Street, Bethlehem, Free State, 9701, South Africa

  • Telephone : +27 66 512 3509