Clear answers to help you choose your light and shop with confidence.
Choosing your lighting · Orders and payments · Delivery and tracking · Returns and customer care
Choosing your lighting
Which light should I choose?
For a compact workspace, explore our desktop and clip-on lights. For more positioning options, compare ring lights with tripod stands. Check the dimensions, mounting requirements and included accessories on each product page. Explore ring lights or browse desktop lighting.
Can I adjust the brightness and colour?
Options vary by model. Several lights offer adjustable brightness and warm, neutral or cool white modes, while our RGB models also offer coloured lighting. The product description lists the settings for that specific light.
Will the phone holder fit my phone?
Check the holder’s stated width or compatibility details on the product page, including any phone case you use. If you are unsure, email us with the product name and your phone’s dimensions before ordering.
Does every light include a tripod and power adapter?
No. Included accessories vary. Read the “What’s included” section and power requirements for your chosen product. Do not assume a mains adapter is included; for example, the Evershop desk ring light listing excludes a wall plug.
Are the phones and cameras in product pictures included?
No. Phones, cameras and computers shown for demonstration are not included. Refer to the product’s “What’s included” section for the items supplied.
Orders and payments
What currency do you use?
Prices are displayed in South African rand (ZAR). Review the final order total and any delivery charges at checkout before paying.
Which payment methods can I use?
The payment methods available for your order are shown at checkout. Please do not send card details or security codes by email.
Can I cancel my order?
Email us as soon as possible with your order number. Under our published policy, an order can be stopped and refunded before it is handed to the courier. After dispatch, return or cancellation arrangements depend on your applicable rights. Read the full cancellation policy.
Can I change my delivery address?
Contact us immediately if an address is incorrect. We can update it before dispatch, but changes cannot be guaranteed once the parcel is with the courier.
Delivery and tracking
Where do you deliver?
We deliver within South Africa. The services available for your address and cart are shown at checkout; not every address qualifies for every option.
How much does delivery cost?
Our published delivery policy lists Standard delivery at R100 for orders under R770, free Standard delivery on qualifying orders of R770 or more, and Express delivery at R150 where available. Checkout confirms the options and exact charge for your order. Read the Delivery Policy.
How long will my order take?
Orders are processed on working days, Monday to Friday, excluding South African public holidays. Delivery timing depends on your area. Email us for an estimate before ordering. Express is a priority service tier, not a guaranteed delivery date.
How do I track my parcel?
Once your order is dispatched, your shipping confirmation email includes a tracking number or link. If you need help locating it, contact us with your order number.
What if my delivery is late, missing or damaged?
Email your order number, a description of the issue and any tracking details. For damage, include photographs where available. We will investigate with the courier. Keep packaging if reasonably possible to assist the investigation.
Returns and customer care
How do I request a return or report a faulty item?
Email us with your order number, product name and the reason for your request. For damaged, defective or incorrect goods, describe the issue and include photographs if available. Contact us to coordinate the return. Your statutory rights are not dependent on providing photographs. Read the Return, Refund and Cancellation Policy.
Who pays return shipping, and how are refunds paid?
Responsibility depends on the reason for the return. Our policy provides for us to arrange collection or cover return shipping for qualifying defective goods and incorrect or damaged deliveries; direct return costs for an applicable online cooling-off cancellation are the customer’s responsibility. Approved refunds go to the original payment method or, where that is not technically possible, by EFT. See the full policy for eligibility and timelines.
How do I contact LuminousCullinary?
Email luminouscullinary@outlook.com or use our telephone : +27 66 512 3509 our contact form. Include your order number for order enquiries. Our business address is 12 Louw Street, Bethlehem, Free State, 9701, South Africa.
How can I ask about my personal information or unsubscribe?
Email luminouscullinary@outlook.com for privacy enquiries or requests concerning your information. To stop promotional emails, use the unsubscribe link in the email or contact us. Read our Consumer Data Privacy Policy for details.
Still need a little clarity?
Tell us what you need help with. Contact our team.
For complete purchase terms, see our Terms and Conditions and linked policies.